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Who we are

We will be grateful of the trust in us at Smart Line Waterproofing Co. This Privacy Policy provides information concerning how we collect, use, and safeguard your personal information, which is realised during the time spent on our site, when you ask us to provide our services, or contact our staff. Our privacy policy ensures that we hold in very high esteem your privacy.

Information We Collect

We collect various types of information depending on how you interact with our business:

• Personal Identifiable Information (PII):
  Includes your name, contact number, email address, home or business address, and any information you voluntarily provide through our forms, emails, or phone communication with us.
  
• Service-Related Information:
  It has information on the location of the property, service preferences, project descriptions and even site visit notes.
  
• Technical and Usage Data:
  We can gather your IP address, device information, browser type, operating system, pages you visited and the time you accessed our services to make our digital services better.
  
• Cookies & Tracking Technologies:
  We can use cookies and similar types of tools to optimize user experience on our site, store preferences, and compile analytics data. It is possible to control cookie preferences in your web browser.

How We Use Your Information

To safeguard your data against unauthorized access, loss, misuse, or alteration, we put into existence sound industry standard practices. We use your data to:

• Respond to inquiries, feedback, and service requests
• Schedule site inspections and generate quotes
• Customize service offerings and follow up on your projects
• Send updates, promotional materials, or newsletters (only with your prior consent)
• Maintain website functionality, security, and performance analytics

Data Protection & Storage

We apply robust industry-standard practices to secure your data against unauthorized access, loss, misuse, or alteration. These include:

• Encrypted storage solutions
• Role-based data access within our company
• Regular internal audits and security reviews

Your data is only retained as long as necessary to fulfill its purpose, or as legally required.

Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information with:

• Authorized service providers and technicians who support project execution
• Hosting providers or technical consultants working under confidentiality agreements
• Regulatory bodies if legally mandated

All third parties are required to handle your information securely and use it only for the intended purpose.

Who we share your data with

As a user, you have full control over your data. You can:

• Request access to your personal data
• Ask for correction or updates to inaccurate information
• Request deletion of your data (where permitted by law)
• Withdraw consent from any marketing communications at any time

To exercise your rights, contact us using the details below.

External Websites and Links

We have links on our site to third party websites. We are not liable to the content and the privacy policy of those websites. We advise that you should go through the privacy policies of any site you access.

Policy Updates

We might also make some changes to this Privacy Policy at times in order to reflect new changes in the law or services, or the operating procedures of the company. Any revision will be published here with the effective date that is revised. You are encouraged to update yourself on this page regularly.

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If you have any questions, concerns, or requests related to your personal data or this policy, please reach out to us:

• Phone: +971 50 318 4240 / +971 50 393 0375
  
• WhatsApp: +971 54 402 1882
  
• Email: info@comboroofsystem.com

We appreciate your trust in Smart Line Waterproofing Co. and are committed to protecting your privacy at every step.